A Customer Complaint
Read a complaint email and the hotel's reply. A B1 real-world reading text with key words and comprehension questions.
Read this email exchange between a customer and a hotel. Then answer the questions.
| From: | Sarah Lim |
| To: | Palm Resort Hotel |
| Subject: | Problem with my recent stay |
Dear Palm Resort, I stayed at your hotel last weekend (room 210). Although the staff were friendly, I was disappointed that the air conditioning in my room did not work, and it was repaired only on my second day. I would appreciate some form of compensation. Regards, Sarah Lim
| From: | Palm Resort Hotel |
| To: | Sarah Lim |
| Subject: | Re: Problem with my recent stay |
Dear Ms Lim, Thank you for your message, and we sincerely apologise for the problem with the air conditioning. This is not the standard we aim for. As an apology, we would like to offer you a 30% discount on your next stay with us. We hope to welcome you back soon. Kind regards, The Palm Resort Team
- disappointed – sad because something was not as good as you hoped
- compensation – something given to make up for a problem or loss
- sincerely – in an honest and genuine way
- apologise – to say sorry
- discount – a reduction in the normal price
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